Booking an Appointment
Bookings are made via our Receptionists by telephone, in person, or by using the on-line booking service. The Reception desk is continuously staffed while the Health Centre is open.
In order to free up the telephone line for people requesting appointments please telephone for test results and non-urgent enquiries in the afternoons.
If you require an appointment for today and all the appointments have been filled the Reception staff will ask you a few details and ask for a contact telephone number. Please do not be offended or alarmed by this, we have instructed the Team to ask this as it will allow us to prioritise your care. A Doctor, Nurse Practitioner or Paramedic Practitioner will then contact you later in the morning/afternoon to discuss how they can best help you and offer you an appointment time if they feel that you need to be seen in the Surgery.
In order to make the system work for everyone there are ways that you can help:
Please make sure that, if you are waiting for a call back, you are available to take the call. Please note that you will not necessarily be contacted by the clinician of your choice and if you refuse a call back it will be noted on your medical records.
If you have an appointment with a Doctor or Nurse Practitioner and they ask you to return for a follow up appointment (for example in a month's time) we strongly advise you to make the appointment before you leave the surgery so that you are able to book a suitable time with the clinician of your choice.
If you no longer need a booked appointment please cancel it. Even at short notice an appointment can be rebooked.
If anyone other than the parent brings a child to an immunisation appointment, they must bring with them a letter, signed by the parent, giving consent for the immunisation. If the Nurses do not have parental consent, they will be unable to give the immunisation.
We offer an on-line appointment booking system for some surgeries. Please ask at Reception for details and to get a personal log in.
Improved Access - Hub Appointments
Extended access appointments are available at either our King's Lynn- or our Swaffham- hub. These are available to patients who are unable to attend appointments during normal surgery hours or when surgery appointments are fully booked, and must be booked via our Receptionists.
What appointments are available?
King's Lynn - evening appointments are available from 6.30 - 8.00pm and
Saturday appointments from 8.00am - 1.00pm.
Swaffham - Saturday appointments are available from 8.00am - 1.00pm
Where do I need to go?
Our Receptionist will advise which practice to attend for the time of your appointment. Each hub has three duty surgeries now offering extended access appointments on a rotation basis; the practices are:
1) Southgates Medical Centre, 41 Goodwins Road, King's Lynn, Norfolk,
2) St James Medical Practice, County Court Rd, King's Lynn, Norfolk, PE30 5SY
3) St Johns Surgery, Main Road, Terrington St John, Wisbech, Cambs,
1) Campingland Surgery, Beech Close, Swaffham, Norfolk, PE37 7RD
2) Litcham Health Centre, Manor Drive, Litcham, King's Lynn,
Norfolk, PE32 2NW
3) Gt Massingham Surgery, Station Rd, Great Massingham,
King's Lynn, Norfolk, PE32 2JQ
What conditions can be treated?
The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately. Appointments are available with a GP, Nurse or HCA
Patients who cannot be seen:
babies under 12 weeks old
those with pregnancy-related problems
those with chronic disease or long-term condition management that requires continuity of care
those with severe mental health problems
those identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
walk-in patients; appointments must be made
If you are too ill to get to the surgery the Doctor will visit you at home. Please help us by phoning before 10:00am to request a visit. This service is not intended for people with transport problems. It is your responsibility to get to the surgery if you are fit enough to travel.