Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

 Upwell Health Centre & Welle Pharmacy
 Townley Close, Upwell, Wisbech, Cambridgeshire, PE14 9BT
 Practice:          01945 773671
 Pharmacy:       01945 774934
 Fax:                01945 773152

We have a vacancy for a part time Practice Nurse please see our Vacancies page for details

November 2018 Newsletter

Dr Clarke has taken over the quarterly newsletters from Dr Williams following his retirement.  If you would like future editions emailed to you please select the newsletter subscriptions tab on the left hand side of the page.

 

There have been many changes at the Health Centre during 2018, the most significant of which was the retirement of Dr Williams in May after 30 years serving the patients of Upwell, Outwell and the surrounding villages. Paul was one of a group of GPs who worked long and hard to modernise the Practice and improve the services we provide. He also was responsible for making Upwell Health Centre a training practice and was so successful that four of the doctors currently working at the surgery first joined us as trainees. In August of this year we were able to join Paul and Amanda on a delightful river cruise to wish them a long, healthy and happy retirement, and I’m sure our patients would want to support us in thanking them for everything they have done for the local community.

We have also welcomed some new staff at the surgery; Debbie Craven is our new Clinical Pharmacist who will be helping the doctors to review patients on long term medications. Meanwhile Mel Marsh has taken over from Sabir as our regular Pharmacist. Our new Nurse Practitioner Penny Burrows has joined our clinical team and many of you will have met her already, and then we have our Paramedic Jake Fretwell who is helping us with triage, seeing patients, and doing home visits.

I know that the subject of triage has caused concern for some patients so I will try to explain why we have started using it at Upwell. We are all aware that the NHS is coming under continuing pressure with more patients needing our help, and much tighter control on the resources we need to meet the needs of the people we look after. There is a recruitment crisis in the NHS and many of you will know that we were unable to find a suitable candidate to replace Dr Williams. At Upwell Health Centre we have responded to these challenges by introducing a triage system. This is all about making sure that you see the right person, at the right time, and in the right place to deal with your medical problem. In practice this means that the office staff will ask you for some brief clinical details about the nature of your problem before putting you on the call-back list. After that the clinical staff will either book you straight into a surgery appointment or phone you back to discuss your problem in more detail before making a decision about who you should see, and when and where. In some cases this may include directing you to other NHS services such as the Minor Injuries Unit in Wisbech or the Accident and Emergency department at King’s Lynn.

Some patients have raised concerns about giving their clinical details to our office staff but, I can assure you that all of our staff are trained in the importance of confidentiality and are well aware that none of the information you give should be discussed or shared with anyone other than the clinical staff. If you do not want to give details of your problem to the office staff you will still be put on the call-back list but it will make it harder for the clinicians to prioritise your call.

The triage system is something we are still refining to make sure it provides the best possible service for all patients. If you have concerns or ideas about this then please write to me at the surgery.

Work on our new purpose built pharmacy is moving fast and we are looking forward to opening this in February. This will allow us to provide a faster, safer and much improved service for all patients and we hope you will take advantage of all the improved services this new building will allow us to provide,

And finally a few words about physical inactivity which is increasingly being recognised as a contributing factor for many medical conditions. Here at Upwell Health Centre we are looking at ways of being more active. Several members of our staff have signed up to run the Cambridge Half Marathon in March, and our lead Nurse Practitioner, Lynette Reeves, and Practice Manager, Steve Reeves, are both running the London Marathon in April.

 

Those are considerable challenges but there are easier ways of becoming fitter. One of these is to take part in a Parkrun which is a free to enter, friendly and non-competitive 3 mile run that takes place every Saturday morning at hundreds of parks up and down the country. We are thinking about taking a group of staff and patients to a King’s Lynn Parkrun in the New Year and if you would be interested in joining us then please register your interest by emailing enquiries.upwellhc@nhs.net.

On behalf of everyone at the Health Centre I wish you a very Happy Christmas and a very healthy New Year.

 

 

Dr Eamonn Clarke

REPEAT PRESCRIPTIONS

Important Notice

 

To help with the preparation to move to the new Pharmacy, from 1 November the time for collection of repeat prescriptions will temporarily be 3 working days, not the normal 2 working days.  Please ensure you allow plenty of time when ordering your medication.

We apologise for any inconvenience.

URINE SAMPLES

Important Change of Policy

 

For clinical safety reasons, we are no longer able to accept urine samples from our patients unless the patient has been asked to provide one.

 

If you feel you have a water/urinary tract infection, please ask for a call-back to discuss the possible infection first.  If the clinician feels a sample is needed, he/she will ask you to bring one in.

 

Please DO NOT bring urine samples to our Reception unless you have been asked to do so.

 

When a patient presents a urine sample to the Reception team, the team has been instructed by the Doctors to check that the sample has been requested.  If it has not been requested, a phone call between the patient and a clinician will be arranged to clinically assess the situation.

 

We CANNOT accept ANY urine sample that has not been specifically requested.  We cannot store urine samples for reasons of safety and clinical effectiveness.

Average GP Earnings (year ending March 2017)

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS Services to patients at each practice.

 

The average pay for GPs working in Upwell Health Centre in the last financial year was £84,918 before tax and National Insurance.  This is for 5 full time GPs and 2 part time GPs.

 

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Booking an appointment

You may be aware from recent press coverage that nationally there is a shortage of GP's and those remaining are under pressure as their workload is getting larger.  Here at the Health Centre our workload is also increasing and so are the numbers of patients now registered at the practice.  We therefore find ourselves looking at alternative ways to ensure that our patients are being seen by the people that are best able to help them within a time scale that is medically appropriate.

 

To enable us to do this, in the next few weeks, we will be trialling different ways to deal with the appointment requests.  You may notice that if you are requesting a same day appointment the reception team will ask you for a brief description of why you need to be seen today.  Please do not be offended or alarmed by this, we have instructed the team to ask this as it will allow us to prioritise your care.

 

You may also find that the doctor may telephone you back to discuss your appointment over the telephone rather than you having to come in for a face to face consultation or they may need to ask further questions in order to establish the urgency of your problem and suggest a suitable appointment time.  Please could we ask that if you are waiting for a doctor to call you back, you give the reception team the most convenient number to reach you on and that you remain available to take the call.

 

Please note that this is a trial and we ask for your patience whilst the changes are in progress however please be reassured that you will always be seen if you have an urgent medical problem.

 

Thank you

 

The Doctors at Upwell Health Centre.

Changes to Physiotherapy Services

The Physiotherapy service  for Upwell Health Center is under transition to a new supplier, NCHC, who provide the service for the rest of the West Norfolk surgeries and in the long term it is planned that they will continue to hold clinics here at the surgery one day a week.  In the interim however it has been necessary to relocate the clinics to the North Cambs Hospital in Wisbech.  We are hoping that the normal clinics at Upwell Health Centre will resume in October.

A polite request from the Doctors

Unfortunately we are encountering an increasing number of patients who either forget or choose not to order their repeat medications on time.  Whilst we fully acknowledge that occasionally everyone forgets it really helps us here at the Practice if people order in good time.

 

It is your responsibility to order your medication on time.

When you forget to order your repeat prescription it causes you inconvenience and creates unnecessary work for the doctors and dispensary staff. It interferes with the care we are trying to give to other patients which is very important to us and to them.

In future if you forget to order your medication you will be asked by our Reception Team to come back the next day or the day after to collect it, depending on what time you make the request.

There are very few drugs where a delay of 24 hours will have a clinically significant impact. If your drug is one of these the Reception Team will message the GP and ask you to come back between 5 and 6PM the same day. Please note that you may still have to wait for a time when you come back, but the GP will endeavour to get the prescription ready for you as soon as practical. Please note we do not interrupt surgeries or meetings for prescription matters.

So please remember:

  • We need 2 full working days to process and prepare your prescription. 
  • Requests can be made using the prescription request slip or online.
  • Online Requests are available to all of our patients and is by far the easiest way for you and for us to manage your repeat request. If you have internet access we strongly urge you to use it. Contact our Reception to register.
  • The following schedule applies to both paper and online repeat medication requests.

 

Requests Made By

Medication Ready For Collection

Monday before midday

Wednesday

Tuesday before midday

Thursday

Wednesday before midday

Friday

Thursday before midday

Monday

Friday before midday

Tuesday

 

Please help us to help you by ordering your prescriptions on time!

Thank you.

Average GP Earnings (year ending March 2016)

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS Services to patients at each practice.

 

The average pay for GPs working in Upwell Health Centre in the last financial year was £81,180 before tax and National Insurance.  This is for five full time GPs and two part time GPs who worked in the practice for more than six months.

 

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Do you suffer from urinary incontinence problems?

 

For more information please look at the following link to view a video on Pelvic Floor Exercises for treatment and prevention of stress urinary incontinence.

http://www.cuh.org.uk/pelvic-floor-exercise-video

Publication of Earnings 2014/15 (March 2016)

 

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS Services to patients at each practice.

 

The average pay for GPs working in Upwell Health Centre in the last financial year was £75,731 before tax and National Insurance.  This is for 5 full time GPs and 2 part time GPs who worked in the practice for more than six months.

 

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

 

 

Coping with Colds and Flu (Autumn 2015)

 

Most of us will have a cold this autumn or winter and some of us will have flu. Here's how to look after yourself if these viruses affect you.

 

Colds and flu are caused by viruses. There are more than 200 common cold viruses and three types of flu virus with many different strains, so they're hard to avoid.

These viruses can be spread through droplets that are coughed and sneezed out by an infected person. The viruses can also be transferred on a person's fingers. For example, if you have a cold and you touch your nose or eyes and then touch someone else, you may pass the virus on to them.

Cold symptoms

The main symptoms of winter cold and flu bugs are:

  • coughing

  • sneezing

  • blocked nose

  • sore throat

  • headache

  • a slight temperature

If these are the only symptoms you have, it’s unlikely that your GP will be able to do anything.

You may want to visit your local pharmacy, where you can get advice on how to manage the symptoms and buy over-the-counter medicine.

Children and colds

Children can be treated using some over-the-counter painkillers to ease discomfort and help to bring down a fever. Both paracetamol and ibuprofen are available as a liquid for children and can be given from the age of about three months. Always check with your doctor if you aren’t sure which treatments you can give your child.

There are some benefits, particularly for children, in catching a few coughs and colds. “Children tend to get a lot of colds because the body takes time to build up immunity. Your body learns to fight off a particular kind of virus every time you get an infection, which is why you get fewer colds as you get older," says Angela Chalmers. Find out more about children and medicines.

When to see a doctor

While most bugs will run their course without doing any real harm, there are certain cases when you or your child should see a GP. These include:

  • if you or your child have a chronic condition such as asthmadiabetes or heart disease

  • if you have a very high temperature and feel ill, for example if you also have an unusually severe headache or abdominal pain

  • if your child is vomiting but does not have diarrhoea, or has a rash in addition to the fever

  • if your child stops drinking and is unusually lethargic

  • if your child’s fever doesn’t respond to paracetamol or ibuprofen

Babies should get help if they're unwell. All babies under three months with a temperature of more than 38°C (100.4°F) should be urgently assessed by a doctor, as should babies aged three to six months with a temperature higher than 39°C (102.2°F).

 

 

Online Access to Your Medical Record

 

Our practice is now offering patients the facility to view more areas of their medical record online. The areas which are now available to our patients to view are a summary of information relating to medications, immunisations, allergies and adverse reactions.  As well as viewing this information, there is the facility to download and print it.  This new system is now available to view. If you require an online access log in to view your medical record you will need to speak with a member of the practice reception team who will facilitate this.

 

Thank you.

Friends & Family Test

Would you recommend our Practice to friends and family?

 

The friends and family test (FFT) is an important opportunity for you to provide 

anonymised feedback on the care and treatment you receive and to help the Practice improve its services. Please complete the Friends and Family Test (FFT) Survey  and return the completed survey to the practice via reception. You can put the completed form in the Friends & Family test box on the reception desk.

The results of the surveys will be published monthly on our website from November 2014.

Important Changes To Your Medical Records

Click here to find out more.

Patient Experience Survey Results 2012/2013

For the results of our  patient survey please click here.

 

For our report following our patient survey please click here.

Hunter-Rowe Trust

Thanks to the generosity of our patients we administer a Registered Charitable Trust. Through this we can purchase expensive equipment and useful aids and appliances that our patients can borrow when necessary. Please ask at reception if you need to borrow any equipment. There will be a deposit for some of the larger items such as wheelchairs. Please remember that this equipment is only for short time loan and if you require an item such as a wheelchair for longer than a few weeks then please discuss this with us.
Choose font size: A A A
Search:  


GP Website from Wiggly-Amps Ltd. | Total visitors:290467 | Disclaimer