Patient Responsibilities
Cancellation of Appointments
If you have an appointment with any of the healthcare staff and are unable to attend for any reason, please telephone and cancel the appointment. Even a few minutes notice gives us time to reallocate resources.
Mobile Phones
Please switch off your mobile phone before going in to see the Doctor or Nurse as it may interfere with sensitive electronic medical equipment.

No Smoking
Smoking is prohibited in law in all areas and grounds of the Practice. Smoke detectors are fitted in all areas.
Parental Supervision
Please note that parents or guardians are responsible for the supervision of children inside the Health Centre and in the grounds or car parks.

Violent and Abusive Patients
The Upwell Health Centre applies the NHS zero tolerance approach toward violent patients. Any patient who has been violent or threatened violence to a GP or a member of his/her staff will be immediately removed from the Practice list in accordance with NHS (Choice of Medical Practitioner) December 1999 Regulations.

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