Out of Hours Service
If you need urgent medical care outside our normal surgery hours of 8.00am to 6.30pm Monday to Friday, please telephone 111. They will take your details and assess the best way to help you.

You may be given telephone advice, be asked to attend the Out of Hours GP Service or they may arrange for a Doctor to visit you at home. If they think it is necessary they will also arrange for an ambulance to attend.

Please note that calls to 111 are free from UK landlines and mobiles.

The Out Of Hours GP service is now provided by IC24 - http://www.ic24.org.uk/

About the NHS 111 Service
NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. Patients can call 111 when in need of medical help fast, but it isn't a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year.

When to Use It
Patients should call 111 if:
   it is not a 999 emergency
   they think they need to go to A&E or another NHS urgent care service
   they don't think they can wait for an appointment with their GP; or
   they don't know who to call for medical help

For immediate, life-threatening emergencies, people should still call 999.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How Does it Work?
111 will connect the caller to a team, located in Peterborough, of fully trained call advisers who are supported by experienced nurses and paramedics. The caller will be asked questions to assess the symptoms; given the healthcare advice needed or directed to the most appropriate and available local service.

Where possible, the NHS 111 team will book an appointment or transfer the caller directly to the appropriate people to speak to. If NHS 111 advisers think an ambulance is needed they will arrange for one to be sent.

Patients should continue to call their GP for non-urgent medical advice.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.



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