List of Processors
Upwell Health Centre use the following organisations to process data on our behalf. They are contractually bound to manage your information securely.
Clinical System Provider | Website |
Systm One (TPP) | https://www.tpp-uk.com/ |
Clinical Commissioning Group | Website |
NWICB | https://www.norfolkandwaveneyccg.nhs.uk/ |
Confidential Waste Services | Website |
Citrus | http://www.citrussecurityshredding.co.uk |
Avena | https://www.avenaconfidential.co.uk/ |
BIFFA | https://www.biffa.co.uk/ |
Shred-It | https://www.shredit.co.uk/en-gb/home |
Couriers | Website |
Capita | https://www.capita.com/ |
ISS pathology Couriers | www.issdistribution.co.uk/ |
ERS Medical | ersmedical.co.uk/ |
DBS Check Providers | Website |
UCheck | www.ucheck.co.uk |
Health Software | Website |
AccurX | https://www.accurx.com/ |
Eclipse Solutions (Safety Reports) | www.eclipsegroup.co.uk/ |
MJOG | https://www.mjog.com/ |
Pinnacle (COVID Vaccinations) | https://www.oasisgroup.com/services/notespace.6453.html |
Pro – Pulse Ear Irrigation Machine | https://www.medisave.co.uk |
HR Service Providers | Website |
HR People | https://www.peoplehr.com/ |
IT Service Providers | Website |
Arden & Gem CSU | https://www.ardengemcsu.nhs.uk/ |
Payroll / Finance | Website |
Fairways | https://www.fairwaytraining.com/ |
Worldpay | https://online.worldpay.com/ |
Training Providers | Website |
Blue Stream | http://elearning.bluestreamacademy.com/gp/ |
Skills4Health | www.skillsforhealth.org.uk |
Video Consultation Software | Website |
Microsoft Teams | https://www.microsoft.com/en-gb/ |
Zoom | https://zoom.us/ |
Translation Services | Website |
DA Languages | http://www.dalanguages.co.uk/ |
Website Providers | Website |
Docmail | |
E-Consult / NHS App | |
Freshdesk |
Other Providers | Website |
Cellmark (Org as Processor) | |
Survey Monkey |
Considering Surgery Abroad? Read this first.
Considering Surgery Abroad? (Read this first!)
If you choose to have private surgery outside of the NHS and the UK (i.e. you are not referred by an NHS organisation) it is highly likely that the NHS (including your GP surgery) will NOT be able to carry out any related follow-up testing, monitoring or complication management (other than emergency care) once you are back in the UK. It is the individual responsibility to ensure that appropriate non-NHS follow up care is in place for your return to the UK.
It is not the responsibility of a general practice to provide follow-up to private surgery which has been carried out abroad. The NHS does not fund the follow-up to private surgery abroad and therefore GP Practices are not funded to provide this follow up care.
NHS clinicians would not have the backup or support from the surgeon or specialists as they do under an NHS referral and this after care would be outside of the expertise of a general practitioner. The GMC ‘Good Medical Practice’ states that GPs should remain within the limits of their competence.
Additionally, the medical insurance provider MDU states that a UK based GP would leave themselves open to criticism by relying on advice from a specialist based overseas. Overseas providers are not subject to the same regulatory requirements as Doctors in the UK, work to different guidelines and there also might be language barriers which make shared care inappropriate and unsafe.
We would strongly recommend you discuss your decision with your GP before committing to a package of care abroad.
Some useful information may be found here:
Norfolk and Waveney Integrated Care System Advice
https://improvinglivesnw.org.uk/our-work/healthier-communities/information-for-patients-considering-privately-funded-treatment-abroad/
Going Abroad for Treatment (NHS link)
https://www.nhs.uk/using-the-nhs/healthcare-abroad/going-abroad-for-treatment/going-abroad-for-medical-treatment/
Treatment Abroad Checklist (NHS link)
https://www.nhs.uk/using-the-nhs/healthcare-abroad/going-abroad-for-treatment/treatment-abroad-checklist/
Going abroad for medical treatment (NHS link)
https://www.nhs.uk/using-the-nhs/healthcare-abroad/going-abroad-for-treatment/going-abroad-for-medical-treatment/
Upwell Health Centre and Welle Ltd (Pharmacy) Protocols
- Records Management and Data Quality
- Video, Photography and Audio Recording
- Confidentiality and Information Sharing
- Information Risk and Change Management
- Information Disclosure (Including Subject Access Request)
- Information Rights and Transparency
- Information Governance Policy
- Information Security and Cyber Security
- Information Incident
- DPS10 Online Access
- National Data Opt Out
- Freedom of Informatiom
Private Prescriptions
UPWELL HEALTH CENTRE POLICY ON PRIVATE PRESCRIPTIONS
We are aware that given current NHS waiting times, some of our patients opt to see a private doctor, this statement clarifies our position on prescriptions and shared care.
If you are seen privately by a doctor for a single episode of care any short-term medication required should be paid for by the patient as part of the package of care e.g. pain killers, antibiotics, and should be prescribed by the private provider.
A private consultation may identify a longer term condition which needs medication. If you ask us to take over the prescribing of the medication recommended by a private doctor, we will need to be satisfied that prescribing is appropriate, responsible and what we would prescribe for another NHS patient with the same diagnosis. Whenever we prescribe medicine for you we are taking full responsibility for your care, even if the medicine is recommended for you by another doctor.
Therefore we will not prescribe medication in the following circumstances:
- We have not received adequate communication from the private doctor to explain the reasons you need the medication and that they have discussed the safety of the medication.
- The medication is not prescribed on the NHS
- The medication is only suitable for specialist-only prescription and we do not have the specialist expertise to safely monitor the medication.
- The use of the medication is not compatible with national or local prescribing guidelines.
- The medication is not licenced in the UK for your condition.
- We don believe the medication is appropriate or necessary for you.
- You are seen by a private GP without a GP referral (ie we can’t be sure the doctor is fully aware of your medical history)
- We will not be able to facilitate applications to local commissioning boards with regards to funding for any medications prescribed privately. Your private practitioner should facilitate this.
Please note the same rules apply for another NHS doctor asking GPs to take over prescribing of medication.
We will not consider taking on Shared Care prescribing with a non-NHS provider unless the following conditions are met:
- The prescribing is in line with GMCs Good Medical Practice guidance
- The private provider is based in the UK
- The shared care provider is acting under an NHS contract
- Norfolk & Waveney ICB has commissioned GP to provide this service as an additional service and we have agreed to take on this service
- Written evidence that the provider indemnifies Upwell Health Centre for any prescribing issues that may come to light in perpetuity and provides written evidence of this.
f the above conditions are met, then the surgery will review the information before reaching a decision on taking on the Shared Care & prescribing.
The above are essential safeguards for our prescribing clinicians. The GMC advises us in “Duties of a Doctor” to prescribe in the best interest of the patient and only within our level of competence.
It is important to consider all potential costs when accessing private healthcare and this includes medication costs.
UPWELL HEALTH CENTRE
Publication of GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Upwell Health Centre in the last financial year was £56,629 before tax and National Insurance. This is for 1 full time GP, 4 part time GPs, 1 salaried GP and 1 locum GP who worked in the practice for more than six months.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Zero Tolerance
The Upwell Health Centre applies the NHS zero tolerance approach toward violent patients. Any patient who has been violent or threatened violence to a GP or a member of their staff will be immediately removed from the practice list in accordance with NHS (Choice of Medical Practitioner) December 1999 Regulations.
Training Practice
Upwell Health Centre is an approved practice for the purposes of specialist GP training. We will frequently have a GP trainee working here. These are doctors who have chosen to specialise in general practice and are spending some time with us prior to becoming GPs themselves.
The GP trainee will have their own surgeries and take a share of visits and on call duties. You may be asked if your consultation with the doctor can be videotaped for teaching purposes. You are free to decline but remember anything you say will be kept confidential by any doctor seeing the tape. All of your current GPs had to go through this training before they came here. If, after the consultation, you have changed your mind you may ask for the tape to be erased.
From time to time, we have medical students from Cambridge University or student nurses visiting the practice. This is a very important part of their training and also keeps us up to date with new developments in medicine and nursing. If you object to a student being present during your consultation, please let us know when requesting your appointment.
Patient Responsibilities
Cancellation of appointments
If you have an appointment with any of the healthcare staff and are unable to attend for any reason, please contact us to cancel your appointment, Even a few minutes notice gives us time to reallocate resources.
Mobile phones
Please switch off your mobile phone before going in to see the doctor or nurse as it may interfere with sensitive electronic medical equipment.
No smoking
Smoking is prohibited in law in all areas and grounds of the practice. Smoke detectors are fitted in all areas.
Parental supervision
Please note that parents or guardians are responsible for the supervision of children inside Upwell Health Centre and in the grounds or car parks.
Summary Care Records
There is a central NHS computer system called the summary care record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Over time it will build to include information about other health issues considered important to your wellbeing.
Why do I need a summary care record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your summary care record.
How do I know if I have one?
Over half of the population of England now have a summary care record.
Enhanced summary care record
If you wanted to ‘enhance’ your record it would include the following information:
- Significant medical history (past and present)
- Reason for medication
- Anticipatory care information (important in the management of long term conditions)
- Communication preferences
- End of life care information
- Immunisations
You can opt in for an enhanced summary care record at any time.
Children under the age of 16
Patients under 16 years will have an enhanced summary care record created for them unless their GP surgery is advised otherwise. If you are the parent or guardian of a child under 16 then you should make this information available to them if they are old enough to decide for themselves if they want a summary care record.
Whatever you decide, you can change your mind at any time.
If you are a family member or carer of a person and you have concerns that they may not have the mental capability to make this decision, please contact the Practice.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete the <a href="https://practice365.co.uk/d82035/summary-care-record-opt-out/.
More information
For further information please visit the HSCIC Website.