All registered patients have a named GP who will have overall responsibility for the care and support that our surgery provides to them. Patients are still free to see whichever doctor or nurse practitioner they choose however, we feel that once you have chosen a doctor it is best to see that person as consistently as possible.

If you are unsure of your named GP you can contact our receptionists who will inform you of this.

Upwell Health Centre is committed to the prevention and control of infection for all patients and staff within the practice. Infection control is everyone’s responsibility and is carried out in many ways. For example:

• Cleaning of the premises.
• Disinfection of equipment.
• Hand washing at all points of contact.
• The safe disposal of waste and sharps.
• Using protective equipment when needed (gloves or aprons).
• Limiting the use of unnecessary antibiotics.

The infection control lead for Upwell Health Centre is Jackie Croxford (nurse manager). If there are any concerns or issues regarding infection control, please contact Jackie at the practice.

Upwell Health Centre takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.

Please use the links below to find more information about the practice and data protection.

• • Transparency
  • CCTV
  • Telephone Recording
  • Case Finding (ECLIPSE)
  • Information Sharing Norfolk and Waveney

Information Commissioner’s Office Registration

Upwell Health Centre and Welle Ltd. are registered with the Information Commissioner’s Office as a Data Controller, our registration numbers are:

• Upwell Health Centre: Z6132652
• Welle Ltd. (Pharmacy): Z2309363

Questions or Queries

If you have any questions or wish to make a request in relation to your information, please contact us at:

Upwell Health Centre
Townley Close
Upwell
WISBECH
Cambs PE14 9BT

Alternatively, you can email our DPO at emma.cooper35@nhs.net.

Information about the GPs and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

There are seven classes of information:

• Who we are and what we do
• What we spend and how we spend it
• What our priorities are and how we are doing
• How we make decisions
• Our policies and procedures
• Lists and registers
• Services the practice offers

For more information, please review the Information Commissioner’s Office guide on the Freedom of Information Act. In addition to this, you can read our Publication Scheme.

It is our aim to recognise and encourage the valuable and enriching contribution that people from all backgrounds and experiences bring. We believe that all individuals should be treated based on merit and without prejudice. We provide a service to our patients that promotes equality of healthcare and freedom from discrimination on grounds of age, cultural background, class, disability, ethnicity, gender, sexual orientation, gender reassignment, faith, working status, language, and an individual’s health status.

We believe in fairness and equity and value diversity in all its dealings, both as a provider of health care and an employer. We aim to embed its equality and diversity values into everyday practice, policies and procedures so that equality and diversity becomes the norm for all.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the NHS and government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please Contact The Practice online.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staf

All patients are entitled to have a chaperone present for any consultation.

Please let us know at the time of requesting an appointment or speak to your GP.