All Polices
List of Processors
Upwell Health Centre use the following organisations to process data on our behalf. They are contractually bound to manage your information securely.
| Clinical System Provider | Website |
| Systm One (TPP) | https://www.tpp-uk.com/ |
| Clinical Commissioning Group | Website |
| NWICB | https://www.norfolkandwaveneyccg.nhs.uk/ |
| Confidential Waste Services | Website |
| Citrus | http://www.citrussecurityshredding.co.uk |
| Avena | https://www.avenaconfidential.co.uk/ |
| BIFFA | https://www.biffa.co.uk/ |
| Shred-It | https://www.shredit.co.uk/en-gb/home |
| Couriers | Website |
| Capita | https://www.capita.com/ |
| ISS pathology Couriers | www.issdistribution.co.uk/ |
| ERS Medical | ersmedical.co.uk/ |
| DBS Check Providers | Website |
| UCheck | www.ucheck.co.uk |
| Health Software | Website |
| AccurX | https://www.accurx.com/ |
| Eclipse Solutions (Safety Reports) | www.eclipsegroup.co.uk/ |
| MJOG | https://www.mjog.com/ |
| Pinnacle (COVID Vaccinations) | https://www.oasisgroup.com/services/notespace.6453.html |
| Pro – Pulse Ear Irrigation Machine | https://www.medisave.co.uk |
| HR Service Providers | Website |
| HR People | https://www.peoplehr.com/ |
| IT Service Providers | Website |
| Arden & Gem CSU | https://www.ardengemcsu.nhs.uk/ |
| Payroll / Finance | Website |
| Fairways | https://www.fairwaytraining.com/ |
| Worldpay | https://online.worldpay.com/ |
| Training Providers | Website |
| Blue Stream | http://elearning.bluestreamacademy.com/gp/ |
| Skills4Health | www.skillsforhealth.org.uk |
| Video Consultation Software | Website |
| Microsoft Teams | https://www.microsoft.com/en-gb/ |
| Zoom | https://zoom.us/ |
| Translation Services | Website |
| DA Languages | http://www.dalanguages.co.uk/ |
| Website Providers | Website |
| Docmail | |
| E-Consult / NHS App | |
| Freshdesk |
| Other Providers | Website |
| Cellmark (Org as Processor) | |
| Survey Monkey |
Upwell Health Centre and Welle Ltd (Pharmacy) Protocols
- Records Management and Data Quality
- Video, Photography and Audio Recording
- Confidentiality and Information Sharing
- Information Risk and Change Management
- Information Disclosure (Including Subject Access Request)
- Information Rights and Transparency
- Information Governance Policy
- Information Security and Cyber Security
- Information Incident
- DPS10 Online Access
- National Data Opt Out
- Freedom of Informatiom
Publication of GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Upwell Health Centre in the last financial year was £56,629 before tax and National Insurance. This is for 1 full time GP, 4 part time GPs, 1 salaried GP and 1 locum GP who worked in the practice for more than six months.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Zero Tolerance
The Upwell Health Centre applies the NHS zero tolerance approach toward violent patients. Any patient who has been violent or threatened violence to a GP or a member of their staff will be immediately removed from the practice list in accordance with NHS (Choice of Medical Practitioner) December 1999 Regulations.
Training Practice
Upwell Health Centre is an approved practice for the purposes of specialist GP training. We will frequently have a GP trainee working here. These are doctors who have chosen to specialise in general practice and are spending some time with us prior to becoming GPs themselves.
The GP trainee will have their own surgeries and take a share of visits and on call duties. You may be asked if your consultation with the doctor can be videotaped for teaching purposes. You are free to decline but remember anything you say will be kept confidential by any doctor seeing the tape. All of your current GPs had to go through this training before they came here. If, after the consultation, you have changed your mind you may ask for the tape to be erased.
From time to time, we have medical students from Cambridge University or student nurses visiting the practice. This is a very important part of their training and also keeps us up to date with new developments in medicine and nursing. If you object to a student being present during your consultation, please let us know when requesting your appointment.
Patient Responsibilities
Cancellation of appointments
If you have an appointment with any of the healthcare staff and are unable to attend for any reason, please contact us to cancel your appointment, Even a few minutes notice gives us time to reallocate resources.
Mobile phones
Please switch off your mobile phone before going in to see the doctor or nurse as it may interfere with sensitive electronic medical equipment.
No smoking
Smoking is prohibited in law in all areas and grounds of the practice. Smoke detectors are fitted in all areas.
Parental supervision
Please note that parents or guardians are responsible for the supervision of children inside Upwell Health Centre and in the grounds or car parks.
Summary Care Records
There is a central NHS computer system called the summary care record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Over time it will build to include information about other health issues considered important to your wellbeing.
Why do I need a summary care record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your summary care record.
How do I know if I have one?
Over half of the population of England now have a summary care record.
Enhanced summary care record
If you wanted to ‘enhance’ your record it would include the following information:
- Significant medical history (past and present)
- Reason for medication
- Anticipatory care information (important in the management of long term conditions)
- Communication preferences
- End of life care information
- Immunisations
You can opt in for an enhanced summary care record at any time.
Children under the age of 16
Patients under 16 years will have an enhanced summary care record created for them unless their GP surgery is advised otherwise. If you are the parent or guardian of a child under 16 then you should make this information available to them if they are old enough to decide for themselves if they want a summary care record.
Whatever you decide, you can change your mind at any time.
If you are a family member or carer of a person and you have concerns that they may not have the mental capability to make this decision, please contact the Practice.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete the <a href="https://practice365.co.uk/d82035/summary-care-record-opt-out/.
More information
For further information please visit the HSCIC Website.
Named GP
All registered patients have a named GP who will have overall responsibility for the care and support that our surgery provides to them. Patients are still free to see whichever doctor or nurse practitioner they choose however, we feel that once you have chosen a doctor it is best to see that person as consistently as possible.
If you are unsure of your named GP you can contact our receptionists who will inform you of this.
Infection Control Statement
Upwell Health Centre is committed to the prevention and control of infection for all patients and staff within the practice. Infection control is everyone’s responsibility and is carried out in many ways. For example:
- Cleaning of the premises.
- Disinfection of equipment.
- Hand washing at all points of contact.
- The safe disposal of waste and sharps.
- Using protective equipment when needed (gloves or aprons).
- Limiting the use of unnecessary antibiotics.
The infection control lead for Upwell Health Centre is Jackie Croxford (nurse manager). If there are any concerns or issues regarding infection control, please contact Jackie at the practice.