Your practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.

Please use the links below to find more information about the practice and data protection.

Please use the links below to find more information about the practice and data protection:

• Our Data Protection Videos
• Your Information
• Children and Young People
• What We Do with Your Information
• What Else Do We Use Your Information For?
• Sharing When Required by Law
• Information Rights
• Case Finding and Profiling
• Norfolk Sharing Partners
• Information Technology
• Keeping Your Information Safe
• How Long Do We Keep Your Information?
• Our Use of CCTV
• Our Use of Eclipse
• Norfolk and Waveney Primary Care Networks
• Provider Processors
• Sharing Initiative Fair Processing Materials

Upwell Health Centre use the following organisations to process data on our behalf. They are contractually bound to manage your information securely.

Clinical System Provider

• Systm One (TPP) – www.tpp-uk.com

Clinical Commissioning Group

• NWCCG – www.norfolkandwaveneyccg.nhs.uk

Confidential Waste Services

• Shred-It – www.shredit.co.uk

Couriers

• City Sprint – www.citysprint.co.uk
• ERS Medical – www.ersmedical.co.uk

Health Software

• AccurX – www.accurx.com
• Eclipse Solutions (Safety Reports) – www.eclipsegroup.co.uk
• Health Intelligence – health-intelligence.com
• MJOG – www.mjog.com
• Pro – Pulse Ear Irrigation Machine – www.medisave.co.uk
• E-Referrals – digital.nhs.uk/services/e-referral-service
• Pinnacle (COVID Vaccinations) – www.oasisgroup.com/services
• Cinapsis – www.cinapsis.org

IT Service Providers

• Arden & Gem CSU – www.ardengemcsu.nhs.uk

Telecomms

• Premier Voice – www.premierchoicegroup.com

Translation Services

• DA Languages – www.dalanguages.co.uk

Video Consultation Providers

• Microsoft Teams – www.microsoft.com/en-gb

Website Provider

• Silicon Practice – www.siliconpractice.co.uk

Other Providers

• Open Exeter – digital.nhs.uk/services/nhais/open-exeter
• West Norfolk Health – www.westnorfolkhealth.co.uk

Information Commissioner’s Office Registration

Upwell Health Centre and Welle Ltd. are registered with the Information Commissioner’s Office as a Data Controller, our registration numbers are:

• Upwell Health Centre: Z6132652
• Welle Ltd. (Pharmacy): Z2309363

Questions or Queries

If you have any questions or wish to make a request in relation to your information, please contact us at:

Upwell Health Centre
Townley Close
Upwell
WISBECH
Cambs PE14 9BT

Alternatively, you can email our DPO at emma.cooper35@nhs.net.